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FAQ

The Ins And Outs of How We Do Business

  • Do you offer outdoors cleaning?
    Expand Your Clean: Outdoor Cleaning Services Available! Looking to extend your sparkling clean to the great outdoors? At Tidy Temps, we offer optional outdoor cleaning services upon request, perfect for: Large Office Buildings: Maintain a pristine first impression with pressure washing of walkways, patios, and building exteriors. Warehouse Facilities: Ensure a clean and safe work environment with debris removal, power washing, and window cleaning (ground level only). Deep Home Cleaning Projects: For a truly comprehensive clean, add on services like pressure washing of patios and decks, gutter cleaning (reachable areas only), and outdoor furniture cleaning. Please note: There may be an additional charge for outdoor cleaning services depending on the specific needs of your project. Ready to Breathe Easy with a Sparkling Clean? Contact us today for a free quote and discuss how we can customize our outdoor cleaning services to meet your needs!
  • Are there any premises area limitations for your services?
    No Space Too Big, No Detail Too Small: Tidy Temps Cleans It All! At Tidy Temps, we're your one-stop shop for sparkling clean homes and businesses of all sizes. Whether you have a cozy studio apartment or a sprawling office complex, our experienced team is equipped to handle any cleaning challenge you throw our way. Here's how we can transform your space: Residential Cleaning: From efficient studio cleanings to deep cleans for multi-story homes, we customize a plan to fit your needs. Commercial Cleaning: Ensure a professional and healthy environment for your employees and clients with our comprehensive office cleaning services. Our large team of cleaning professionals allows us to be flexible and efficient, tackling even the biggest jobs with meticulous attention to detail. Ready to experience the Tidy Temps clean? Contact us today for a free quote!
  • Are you fully insured and bonded
    Yes, at Tidy Temps, we prioritize the safety and security of both our clients and our employees. We are fully insured and bonded, providing peace of mind and protection for all parties involved. Our insurance coverage includes liability insurance and workers' compensation, ensuring that our clients are protected in the event of any unforeseen accidents or damages. Additionally, our bonding gives our clients the confidence that they are working with a trustworthy and reliable company. We understand the importance of these protections in the services industry and are committed to upholding the highest standards of safety and professionalism.
  • Do I have to be home when the cleaner comes?
    At Tidy Temps, we understand that your time is valuable, and we strive to provide convenient and flexible services for our clients. You do not have to be home when the cleaner arrives, as long as you provide access to your home or property. Many of our clients prefer to provide a spare key, a lockbox code, or make other arrangements for access to their space. Rest assured that our team is trustworthy, professional, and trained to respect your privacy and belongings while providing top-notch cleaning services. If you have any specific instructions or preferences regarding access to your home, please communicate with our customer service team, and we will accommodate your needs to the best of our ability.
  • Do you offer an ecologically friendly cleaning
    Yes, at Tidy Temps, we are committed to providing environmentally friendly cleaning services. We use eco-friendly cleaning products that are free from harsh chemicals and safe for the environment. Our cleaning methods are designed to minimize our environmental impact while still delivering high-quality cleaning results. Additionally, we make an effort to reduce waste by using reusable cleaning tools and limiting the use of single-use plastic. Our goal is to not only leave your space clean and tidy but also to contribute to a healthier planet.
  • Will I always have the same house cleaner
    Building Trust Through Consistency: At Tidy Temps, we understand the importance of a familiar face when it comes to cleaning your home. We strive to assign the same dedicated house cleaner for each of your scheduled appointments, fostering a trusted relationship and ensuring consistency in your clean. Life Happens: Alternative Solutions We recognize that unforeseen circumstances like illness or vacations may occasionally arise. In these cases, we'll work diligently to minimize disruption. Here's what you can expect: Transparent Communication: We'll notify you well in advance if a substitute cleaner is needed, and obtain your approval before sending anyone new. Qualified Replacements: All our cleaners undergo rigorous training and background checks to uphold our high standards. They'll be fully equipped to deliver the quality cleaning you deserve. Your Preferences Considered: Whenever possible, we'll assign a substitute familiar with your cleaning preferences and home layout. Your Satisfaction Matters Most: Customer satisfaction and security are our top priorities. We're committed to building a long-lasting, reliable relationship with both you and your designated house cleaner. Should you ever have any concerns, please don't hesitate to reach out – we're always happy to discuss alternative solutions to ensure a smooth cleaning experience.
  • What if something in my home gets damaged by your worker
    At Tidy Temps, your trust is our top priority. We understand that accidents can happen, even with the most careful cleaning professionals. That's why we are fully insured and bonded, and we take full responsibility for any damage caused by our team members in your home. Here's what you can expect in the unlikely event of damage: Immediate Attention: We will promptly investigate the situation and work directly with you to understand the issue. Transparent Communication: We'll keep you informed throughout the process and answer any questions you may have. Resolution You Deserve: Our goal is to resolve the situation to your complete satisfaction. Depending on the damage, this could involve repairs, replacements, or other solutions. Peace of Mind with Every Clean: Our insurance and bonding are in place to protect you and your property. However, prevention is always our best practice. Our cleaning crews are trained to handle your belongings with the utmost care. If you ever have any concerns during or after a cleaning, please don't hesitate to contact us immediately. We are committed to earning your trust and maintaining a positive relationship.
  • What training does your staff go through?
    At Tidy Temps, we prioritize the training and development of our staff to ensure they deliver high-quality services to our clients. All of our staff undergo rigorous training in cleaning techniques, safety protocols, and customer service. We also provide specialized training in handling eco-friendly cleaning products and equipment to minimize our environmental impact. Our team is dedicated to providing a professional and thorough cleaning service, and our comprehensive training program reflects this commitment to excellence.
  • What is Valet Trash Service, and how do I sign up?
    Valet trash service from Tidy Temps makes waste management convenient for both homes and apartment complexes. We offer two packages: Basic Package: Weekly trash pickup from your doorstep to the curb (for homes) or trash bins for apartments (max two bags per week). The trash will be hauled the day before your designated pickup day. Premium Package: Includes the Basic Package, plus two additional pickup days per week and monthly trash bin cleaning. This package ensures a cleaner, more efficient waste management service.
  • Do I need to schedule valet trash service in advance?
    No, valet trash service can be ordered easily via our website, with no need to schedule months in advance. Just select your preferred package and confirm your details. You’ll receive an email confirmation after booking.
  • Is there an option for trash can cleaning with valet trash services?
    Yes! Our trash can cleaning service can be ordered separately as a one-time service or added to your valet trash plan. We’ll sanitize and clean your trash bins, ensuring they stay fresh and odor-free.
  • Can I customize my valet trash service?
    Yes! If you have special needs or requests, you can reach out to us through our website or customer service to customize your service. We offer tailored packages to suit residential or commercial properties.
  • How do I know if valet trash service is available in my area?
    We offer valet trash services for both residential homes and apartment complexes. You can check availability in your area by entering your address during the service booking process on our website.
  • Do you provide valet trash service for commercial properties?
    Yes! Valet trash services are available for commercial properties, and you’ll need to contact us for a quote. Please fill out the quote form on our website or give us a call to discuss your specific needs.
  • What is the process for booking Tidy Temps Mobile Car Wash services?
    Booking is simple! Just visit our website, select the mobile car wash service that suits you (we offer both standard and premium packages), and fill out the necessary details. You'll receive an email confirmation, and our team will meet you at your location—whether it's at work or home—on the scheduled day and time.
  • What’s included in the Standard Mobile Car Wash Package?
    Our standard mobile car wash package includes both interior and exterior cleaning. We clean the body, windows, wheels, and tires, and vacuum the interior. It's a thorough, hassle-free wash, perfect for keeping your car looking fresh!
  • How do I upgrade to a Premium Mobile Car Wash Package?
    Upgrading is easy! Simply select the premium package when booking your service online. The premium package includes a more detailed interior cleaning, including upholstery treatment, floor mat deep cleaning, and additional exterior waxing to give your car a lasting shine.
  • Can I schedule my mobile car wash service in advance?
    Absolutely! You can schedule your service in advance by selecting your preferred date and time through our website. We recommend booking early to secure your desired slot.
  • Do you offer any additional services for cars beyond the basic wash?
    Yes! In addition to the standard and premium mobile car wash packages, we offer add-on services like engine cleaning, headlight restoration, and odor removal. You can customize your car wash based on your needs during the booking process.
Tidy Temps

TIDY TEMPS

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

To make your transactions smoother, Tidy Temps has transitioned away from cash and checks. You can now conveniently settle payments using a variety of secure methods, including credit cards, debit cards, Cash App, and Zelle. Enjoy the ease and peace of mind that comes with these reliable payment options.

Cancellation Policy

We kindly request that you inform us at least 24 hours in advance if you need to cancel or reschedule your scheduled cleaning. This gives our cleaners the opportunity to accommodate any necessary changes and ensures that we're fully prepared for your appointment. Please note that a cancellation fee of $10 will be applied to any changes made with less than 24 hours' notice. Thank you for your understanding and cooperation.

Satisfaction Guarantee

Your satisfaction is guaranteed!

At Tidy Temps, we're all about making sure you're delighted with our service. We take pride in our commitment to top-notch cleaning, aiming to leave you feeling confident in choosing us. Our dedicated team works tirelessly to deliver exceptional results that meet your expectations. But hey, we understand that sometimes things might not be exactly as you envisioned. No worries! Just give us a shout within 24 hours, and we'll be back pronto to make it right at no extra cost. Your satisfaction is our priority, after all!

Our Company

Tidy Temps is a reputable company with over 20 years of experience providing reliable home and business cleaning services. Our skilled team is committed to ensuring your satisfaction, backed by our guarantee policy. Trust us to tackle any cleaning challenge you may have.

Mon - Fri: 8am - 5pm
​​Saturday: 9am - 12pm
​Sunday: Closed

Operating Hours

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